Privacy Policy

Last updated: 10 July 2026

Who We Are

Resilient Rhythms is a provider of music therapy resources and digital educational content.

Website: https://resilientrhythms.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us via the Contact page on this website.

What Information We Collect

When you use our website, we may collect:

• Your name
• Email address
• Billing address
• Purchase history
• Payment information (processed securely by our payment provider)
• IP address
• Browser type and device information
• Information provided when you contact us

We only collect information necessary to provide our services and improve your experience.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Provide access to purchased digital downloads
• Respond to enquiries
• Manage your customer account
• Improve our website and services
• Prevent fraud and maintain website security
• Comply with legal and accounting obligations

Payments

Payments are processed securely through trusted third-party payment providers such as Stripe.

We do not store your full payment card details on our website.

Please refer to Stripe's Privacy Policy for further information.

Digital Downloads

When you purchase a digital product, we retain information about your purchase to:

• Provide download access
• Verify ownership
• Provide customer support
• Maintain financial records

Cookies

Our website uses cookies to:

• Keep items in your shopping cart
• Remember your preferences
• Enable secure logins
• Improve website performance
• Analyse website usage

You can control or disable cookies through your browser settings, although some features of the website may not function correctly.

Analytics

We may use website analytics tools to understand how visitors use our website.

These tools collect anonymous information such as:

• Pages visited
• Time spent on the website
• Device type
• General location

This information cannot normally identify you personally.

Marketing

If you subscribe to our mailing list, we will only send marketing emails where you have given your consent.

You may unsubscribe at any time using the link in any marketing email.

Who We Share Your Information With

We only share your information where necessary, including:

• Payment providers (such as Stripe)
• Website hosting providers
• Email service providers
• Professional advisers where required by law

We do not sell your personal information.

How Long We Keep Your Information

We retain customer information for as long as necessary to:

• Provide our services
• Meet legal, tax and accounting requirements
• Resolve disputes
• Enforce our agreements

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict or object to certain processing
• Request a copy of your information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.

However, no website or internet transmission can be guaranteed to be completely secure.

Children's Privacy

Our products are designed for use by parents, schools, therapists and organisations.

We do not knowingly collect personal information directly from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact us via:

Website: https://resilientrhythms.co.uk/contact